Shipping policy
Shipping Policy
1. Address Verification
To ensure timely delivery and prevent shipment returns, we verify every shipping address. Please ensure you provide your complete address and a valid phone number. Orders with incomplete information may be placed on hold for verification.
2. Order Processing & Delivery
Dispatch Time:
Once an order is placed, it is dispatched within 24 – 48 hours.
Delivery Time:
Delivery generally takes 3 – 5 working days from the date of dispatch. Please note that while we strive for speed, delivery times may occasionally extend due to unforeseen circumstances.
Tracking:
Once your order is dispatched, you will receive a tracking link via email and text message.
Courier Partners:
We partner with reliable third-party courier companies to ensure your order reaches you smoothly and quickly.
3. Shipping Charges
Prepaid Orders:
We offer Free Shipping on all prepaid orders.
Cash on Delivery (COD):
A flat fee of ₹50 is applied to all Cash on Delivery orders.
4. CONTACT US
If you have questions about this policy or wish to exercise your data rights, please contact us at:
- Legal Name: MAHI ENTERPRISES
- Website: Cleostove.com
- Email: contact@cleostove.com
- Phone: +91 9619736547
- Address: Shop No. 2, Datta Khengle Chawl, Kurar Village Road, Malad East, Mumbai, Maharashtra - 400097