Refund policy
Returns, Exchanges, and Cancellations
1. RETURNS
How do I return an item?
Products can be returned within 3 days from the date of delivery. To initiate a return, please visit our website Cleostove.com and navigate to the return section.
We will arrange a free pick-up of the order for you.
MAHI ENTERPRISES is committed to resolving your issue satisfactorily.
Important:
Please ensure that the original product tag and packaging are intact when you return the product.
Exceptions (Items not eligible for return):
The following products shall not be eligible for return:
- Any product returned without all original packaging and accessories (including items originally included with the product at delivery).
- Any item that has been worn, washed, or used.
2. EXCHANGE
How do I exchange an item?
Currently, we do not support direct exchanges of items. We are working on adding this feature in the future. If you need a different size or product, please return the original item for a refund and place a new order.
3. REFUND
How will I receive my refund?
Refunds will be processed and credited directly to your bank account within 5–7 working days from the date the returned item is received and verified at our warehouse.
4. CANCELLATION
How do I cancel an order?
To cancel an order, please email us immediately at: contact@cleostove.com
5. CONTACT US
If you have questions about this policy or wish to exercise your data rights, please contact us at:
- Legal Name: MAHI ENTERPRISES
- Website: Cleostove.com
- Email: contact@cleostove.com
- Phone: +91 9619736547
- Address: Shop No. 2, Datta Khengle Chawl, Kurar Village Road, Malad East, Mumbai, Maharashtra - 400097